I think her name was Marissa or Marion. She came over right away to help me. I told her I needed an oil and filter change. Not only did she arrange for that but a tire rotation as well. She came and got me out of the waiting room when it was through. She pointed out the rotated tires. She also raised the hood and explain to me where everything was. She did a great job, and "went the extra mile". I was very pleased with her customer service.