While the service was good, I think there's some room for improvement on notifying the customer when their vehicle is ready. I got a call at 12:45 that everything was done, they were just going to compare the rattle I reported in my NEW truck with some others on the lot. I waited until 2pm and heard nothing, so figured I'd take an Uber back up there because it can't be long now, right? Yeah well, I get there and wait another 45 minutes, until nearly 3pm, and finally go ask the service advisor what's the verdict. She said "oh yeah, we just spoke on the phone" to which I replied "yeah, over 2 hours ago". Needless to say, everything was done. I wonder how much longer I would have had to wait if I didn't initiate the discussion and get things rolling. I came in at 9:30am for an oil change and check the rattle. They also did some recall that was in the system, but it's just a program flash of some kind. I don't think that all of this should take me until after 3pm, do you?
Thank you for bringing this to our attention, Steven. We appreciate your feedback and will use this as an opportunity to improve. We hope to be of service again in the future.