A few months ago I needed to take my truck into the service department because my power steering was having issues. I was told I needed a new battery, which cost me over $300. After that, I had to return to the service department because my voltage gauge was bouncing all over the place. I was told that my "new" battery needed to be charged, due to shelf life. A week ago my service engine light came on. Once again, I was at the service department. This time they told me it was my fuel pump which was "draining my alternator". So I was charged over $300 for a battery that I never even needed. Now that the fuel pump has been replaced, my gauge is standing firm.
Jeremy C Ford, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Jeremy C Ford, it sounds like you had a pleasant experience with us! Please reach out to us at (505) 312-6101 at your earliest convenience so we can better serve you moving forward.
While the service was good, I think there's some room for improvement on notifying the customer when their vehicle is ready. I got a call at 12:45 that everything was done, they were just going to compare the rattle I reported in my NEW truck with some others on the lot. I waited until 2pm and heard nothing, so figured I'd take an Uber back up there because it can't be long now, right? Yeah well, I get there and wait another 45 minutes, until nearly 3pm, and finally go ask the service advisor what's the verdict. She said "oh yeah, we just spoke on the phone" to which I replied "yeah, over 2 hours ago". Needless to say, everything was done. I wonder how much longer I would have had to wait if I didn't initiate the discussion and get things rolling. I came in at 9:30am for an oil change and check the rattle. They also did some recall that was in the system, but it's just a program flash of some kind. I don't think that all of this should take me until after 3pm, do you?
Very poor customer service gentleman that helped me was not willing to go out of his way to explain things to me waited for 5 hours there with no one to come to me and let me know what was happening price was way too high for part way to negative for getting my car fixed
We are disappointed to learn of your experience here at Reliable Chevrolet but will take this opportunity to improve. When you have an opportunity, please reach out to us at (505) 312-6101 so we can try to restore your confidence in our business. Thank you in advance for taking the time to reach out to us, and we hope to hear from you soon.
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great team when you're ready for service or another new vehicle! Congratulations, Amanda, and enjoy your new ride!
Called and asked to set an appointment for my free oil change, since I bought a brand new car with cash. Was told I didn't need an appointment. Once I got there, staff ignored me and helped other customers who came in after me. When someone finally greeted me, I was told that since I didn't have an appointment, it would be 3 hours before they even got to my car. I left, and called to file a complaint. All of a sudden, they could get to my car. Only took 1 hour, not 3+ like they told me. They also didn't fill my wiper fluid. Staff is lazy and rude. Honestly, I'll just pay for my next oil change. I'm very disappointed with Reliable Chevrolet.